Matt (wolfenblood) wrote in slave4borders,

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Tis the season to be an asshole

So our store 391, is horribly understaffed, and we haven't been given the hours to hire anyone else because the rest of our district needs some work. And I'm sickeningly nice to most customers, because I want them happy. But tonight jackass went almost beyond my capabilities.

I'm walking up to the information desk after helping a customer, we have a line at the registers running halfway up the store, and a manager is on the phone at the info desk helping another customer, while faced by a line of other customers. I see one standing off to the side and behind the manager, so to be nice I approach him first.

Me: Hi, can I help you find something today?

Customer: Yes, I'm a paying customer who's been standing here being ignored, and I demand service.

Me: I'm sorry sir, we have only three people running the store right now, and we're trying to help everyone.

Customer (soon be be known as Jackass): I don't want to hear that.

Smile now gone from my face. Me: Okay then, what can I help you with today?

Jackass who is holding a DVD: I want to know if I can buy this here, or if you only rent things.

Me: We only sell things here at Borders sir, we don't deal with used merchandise.

Jackass starts shaking DVD case: Well why don't I hear anything ratteling around inside then? There should be noise when I shake it.

Me, who quickly takes case from his hands: No sir, you should not. If it is locked in place like it should be, there should be no movement. If there is, and you shake it like that, it means that the DVD is loose in the case, and you are most likely scratching the surface and ruining the movie.

Jackass: Well I don't believe you. You need to open this for me right now.

Me: I'm afraid I can't open that for you, until you buy it. Once opened it is considered used merchdise (I know I kind of fudged the rules here, but he was an ass monkey), which I have explained to you that we don't deal with.

Jackass: I want you to open this for me right now, or I'll talk to your manager and get you fired.

Me, who hands the DVD back to him: Sir you are more than welcome to get my manage. She's the one who you say ignored you. She'll tell you the same thing. I won't open that for you until you buy it, and then if bought, I won't accept a return on used merchandise unless defective. Which if defective from you scratching the movie by shaking the case, we won't take your return. Now what would you like?

At this he stormed away. Although I really wanted to say to him. "Look buddy, me and my friends swing real swords at each other for fun, are you really sure you want to fuck with me today." Some people are just assholes. Hope your holidays are better.
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In district 900 our DM has given us the motto of "Just say Yes"

whatever the heck the customer comes up with, we have to do for them.

Okay... so customer comes in and tries to return a cd or a dvd, don't remember which. I ask why, he opens the case and says there's nothing in there. I say, well, yes, there's nothing in there. He says, well that's how you sold it to me. I was like, uh doubtful, but *said* to him, "oh?" at which point he shows me how the protective sticker has been cut open, technology which he claims is only available to thieves working our store and not something he is at all capable of doing. I blink a few times at the amazing ill-logic he is asking me to swallow at the idea that he did not simply take the case home, razor it open, take the disc out and return it to get the money for it also, because *no* that's not possible, only someone standing in the store and not ever possibly him could have something as impossibly hi-tech as a razor at their disposal.

Naturally, we did the return.
I was cross-eyed for at least an hour after that.

in that situation, at my store, we would have only exchanged it for the exact same thing. we would have still lost a dvd, but he wouldn't have got anything that he didn't already have.

but my manager is REALLY easy when it comes to returns, sometimes it pisses me off.
ha ha! you should have swung your sword at him bro & decapitated him!!

ironically, Borders is the only job where I actually have brought one of my swords to work. Admitedly it was for cleaning while on break, but our GM is cool enough to allow me to bring them in.
omg.. you handeled that perfectly.. I love you! Happy Holidays.. we're getting closer to the end :)
can't believe you handled that with so much class..i would have completely lost it. just a few more days, man... and then he'll be back, returning all the things his kids bought him in exchange for porn.

woo, humanity.

i'm randomly going through livejournals.

i enjoyed this one.

(i work retail. circuit city.)